Account

Delete your account

Two ways to do it. The first takes about ten seconds and does not involve us at all.

1. In the app — instant

Open Whaaack! and go to:

Settings → Delete my account → type DELETE to confirm.

That is the whole process. It happens immediately and cannot be undone.

2. Without the app

Uninstalled already, or lost the device? Send us a request through the contact form saying that you want the account deleted. We will confirm and delete it — within one month at the outside, as the GDPR requires, and usually within a couple of days.

If your account uses an email address or Google

Give us the email address the account uses. Typing an address into a form proves nothing, so before we delete anything we reply to the address held on the account and wait for you to answer. A request about someone else's account therefore reaches them, not the person who sent it. If you have lost access to that address, say so and we will find another way to check it is you.

If you signed in with Play Games

This kind of account has no email address we can write to — the address on it is a generated label at a domain that cannot receive mail — so the reply-and-confirm check above simply cannot be run. It also means we hold nothing about you that a stranger could not read off the leaderboard: your display name and your best time are on the public board, so quoting them back to us proves nothing.

The reliable way is to do it yourself, and it is quicker than asking us. Install the app again on any device, tap Continue with Play Games, and you land back in the very same account — the Play Games profile is what identifies it, so there is nothing to remember and nothing to recover. Then Settings → Delete my account. That works precisely because holding the Play Games profile is the only real proof of ownership, and signing in demonstrates it.

If that is genuinely impossible, there is still one thing we can check. The account is keyed to your Play Games player ID — a long number Google issues for this game. It is not on the leaderboard and we publish it nowhere, so someone who can quote it has access to the Play Games profile the account belongs to. You can get it from Google, not from us: Google Takeout exports your Play Games data, and the Play Games profile screen shows it too. Send it through the contact form with your display name and we will match it against the account and delete it.

If you cannot produce that either, write to us anyway and explain — we will ask for whatever else might settle it, as Art. 12(6) GDPR allows. But we will not delete an account on the strength of a leaderboard row anyone can read, and where we genuinely cannot tell you from anyone else we will say so: under Art. 11(2) GDPR a controller who cannot identify the data subject is not required to guess.

What gets deleted

• Your login — the authentication user and the email address on it, or, for a Play Games account, the player ID and the generated address held against it.
• Your display name — removed, and freed for someone else to use.
• Every score you have recorded, so you disappear from the all-time and weekly leaderboards.
• Your local best — deleting from inside the app also clears the offline score and signs the device out, so nothing belonging to the account is left on the phone. Your sound and display settings stay, and so does the record of an ad-free purchase.

Two things outlive the deletion. Encrypted backups hold traces until the backup they sit in rotates out, and are only ever opened to restore the service after a failure. Our backend also keeps a sign-in log — the address used and the IP it came from — which is security record keeping rather than account data, and points at no profile once the profile is gone.

One honest caveat for Play Games accounts: the address on such an account is derived from your Play Games player ID and contains it, so while an ordinary sign-in log entry is left pointing at nothing in particular, one of these still carries that identifier until the entry ages out. We would rather say so than claim a clean break we do not have. It is used for nothing but security record keeping, and creating a fresh account by signing in with Play Games again does not resurrect anything: the old scores and profile are gone for good.

What is not affected

• The ad-free purchase. It belongs to your Google Play account, not to your Whaaack! account. Deleting the account does not refund it and does not take it away — it will still be there if you come back. Refunds are handled by Google Play.
• Your Play Games profile. Achievements and run statistics sit on your Google Play Games profile, which belongs to Google, not to us — deleting a Whaaack! account leaves them exactly as they are. To clear those as well: Play Games app → Settings → Delete Play Games account & data, then under Delete individual game data find Whaaack! and delete it (the same thing is at play.google.com/games/profile; Google's instructions). Deleting your Whaaack! account also does not sign you out of Play Games: sign in that way again and you get a brand-new account, because the player ID was the only thing tying you to the old one and we no longer hold it.
• Casual play. You can carry on playing for fun with no account at all.

Request deletion